SugarHouse Casino

Do you plan to visit the newly opened SugarHouse casino?

Add Comment Add Comment | Comments: 27 | Posted Sep. 23, 2010

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Interviews by Alvaro Balderas; Photos by Natalie Kellem

“Never. I think gambling is a big problem and a bad element in the community. People say it will bring in revenue and jobs, but I believe it is only going to bring more problems than good.”

Andre Moore,
65th Street and Lindbergh Boulevard



“Yes, because it’s closer and more convenient. I don’t have a habit. I just find it relaxing from time to time, so I will certainly be visiting.”

Howard Haywood,
Broad Street and Snyder Avenue




“I will go and I think it is a good idea that it’s opening up. It’s going to bring in jobs and excitement to the area.”

Brian Reaver,
12th and Moore streets




“I will be going. I think it is a good way to get out and, now that there is a place closer than Atlantic City, a lot of people from here are going to go.”

Lilian Offord,
11th Street and Snyder Avenue

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Comments 1 - 27 of 27
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1. Anonymous said... on Sep 23, 2010 at 09:48PM

“I just got back from the casino, TRASH is all I have to say! They let any thing off the street in the doors, the carpets and machines were filthy, and god forbid you want to place any bet anywhere... The crime this will bring into the city will be a shame, I am disgusted to be a citizen of this city that supports this business.”

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2. mark said... on Sep 23, 2010 at 11:39PM

“As you walk into the new Sugar House Casino in Philadelphia you get the feeling you just entered an airport. To me this was almost worst as the feeling you get when you know your about to go to the dentist and you hear the sound of a drill. The seats at the slots were basically uncomfortable bar stools. It’s apparent the budget for this casino was based on the idea that you can just through tables and slots in a building and they will come. This idea is fine for some but the spoiled and pampered gamblers who are accustomed to the “Atlantic City Experience” will not be impressed especially if you’re accustomed to the Borgata or one of Trumps properties. The city should have just put slots in the city bars and avoided this eye sore they built on the Delaware River. What a big disappointment and a waste of my time.”

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3. Andrew Betancourt said... on Sep 24, 2010 at 12:41AM

“Although not a gambler by any means, I like going to casinos. Nevada is the best place to visit gambling establishments and unlike Pennsylvania they give the player a better chance at everything. Gambling is an addiction and a sickness. I have known people who have spent their life earnings and savings gambling over and over, hoping to win big. If one has any brains, it doesn't take too much to figure out that the jerks will dump their money into casinos and people like me will reap the benefits.”

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4. Anonymous said... on Sep 25, 2010 at 07:08PM

“Plan and simple " Its a Dump" It's a warehouse with slots and a few tables in it. I personally did not fell safe. The poor will be poorer and the rich will get richer. What a shame...They will never see me again. I will stick with Atlantic City.”

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5. Anonymous said... on Sep 27, 2010 at 11:54AM

“The only bad thing I can say is the smoking cheapens the atmosphere a bit. Other than that it's your typical casino. Anyone that's expecting this place to be like something in Atlantic City needs to take their head out of their rears and look at the facts. Atlantic City has been doing this for decades. Philadelphia is taking it's first swing at it. It's not gonna be the Borgata. Comparing Sugarhouse to anything in Atlantic City it just plain stupid. You can't expect a baby to walk on it's first day. For the very first casino within city limits, Sugarhouse Casino is pretty sweet. So instead of talking about how it's nothing like Atlantic City, how about showing some grassroots support so the city can get this place up to speed and maybe give Philadelphia a fighting chance to be financially independent.”

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6. Josephine Cardillo said... on Sep 29, 2010 at 11:17AM

“Since I'm not a gambler, I only went to SugarHouse out of curiosity. Once was enough. I've been to Vegas and AC, of course, and I can honestly say that this is the ugliest casino I've ever seen; believe it or not, its interior is even less attractive than the exterior. It looks like an abandoned warehouse completely crammed with nothing but slots. It also appeared to me that the majority of the patrons could ill afford to sink their money into dream machines rigged in favor of the house. Overall, it was a total disappointment and I don't recommend it to anyone.”

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7. thom j barnes said... on Oct 4, 2010 at 07:48AM

“five dollars here and five dollars there: (Gone from the pockets)... Houses falling down; trees in the alleys and on the side walks, people getting sick from toxins, and fungus, and mould in the air, and every-body has gone to the sugar house. JUST To LOOK! Read Lion in the Street- South Philly archives, posted April 15th 2010.”

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8. Anonymous said... on Oct 11, 2010 at 11:34PM

“All PA casinos Seem Rigged , They are meant to get you addicted , Take your hard earned Money and then Kick you to the curb..... I am also convinced That the players cards have alot to do with it . They track you and make sure you arent winning . Sure you may have a small Jackpot now & then .... but thats just to hook u up more. Nothing like a win to the addicted gambler. fuel for the flame.... I know this is true. Cause i learned the hard way . With GA . I stopped. My best advice To People is to Stay away!!! Its like a drug !!! Bad News in Philly & the Burbs !!!”

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9. Anonymous said... on Oct 14, 2010 at 08:03AM

“this is slots in a box-so what..the patrons,myself excluded,looked a little rough, especialy later. also nervous walking through parking lot. wonder if S/H anticipated this? don't think i'll go back. unless this and the cleanliness issue is addressed real fast-could be big problem..back to Parx'”

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10. Anonymous said... on Oct 15, 2010 at 12:32PM

“I have to agree with most of the posts here as well as the opinions of nearly everyone I have talked to. This place is a dissappointment. First of all, I'm trying to figure out what's attractive about the exterior of the building. It looks like some sort of temporary industrial metal finish. Inside, it's small, cramped and cheaply constructed. Some of the carpet is coming up already (not to mention it's already filthy (not surprising considering the manners of most of the citizens of this city). The tiles and wall paper in the bathrooms are already dirty and also show evidence of poor workmanship. On a positive note, I like the fact that the outside isn't gaudy at night. The lighting on the south side of the building is attractive. The landscaping isn't bad, although a lot of it is dead already. I also like the view of the river and the Ben Franklin Bridge. I lost all my money within about 10 minutes. I won't return. I also predict a shooting or two within a year. Too bad Philly.”

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11. glen said... on Oct 15, 2010 at 08:53PM

“Wow. This is the worst Casino Ive ever been to. As soon as you walk in you get waffled by smoke.....Its noisy and crowded and you feel cramped. Soon your clohtes smell and you end up stinking like a ash tray. On top of all that there is no room for table players and if you want to play you have to bet $100 Mininum. Thats pricey for Philadephia. Where are the 10 & 25$ tables???? This is bad news. Dont go there, its a total waste of time & your hard earned Money//”

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12. Anonymous said... on Oct 31, 2010 at 09:51PM

“lighten up people. the new grass is dying because people keep walking on it. the facilities are dirty because people (smokers) put their ashes out on the seats and carpets or on the floor when ashtrays are provided. They don't mind the signs that clearly say "no smoking" and smoke wherever they choose. the property is filthy because the patrons are. period.”

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13. Anonymous said... on Nov 11, 2010 at 04:46AM

“I can tell you that #12 Review hits it right on the head...lots of the smokers are pigs... I saw someone that was asked to put out their cigarette in a non-smoking area - guess they can't read - and put it right out on the wood platform of the slot machine instead of getting up off their lazy butt and putting it out in the provided huge ashtrays at the trashcans. Ignorant !!! People get right up out of their chair - leave it half way out in the aisle - leave their trash - drinks food whatever - even though trashcans are everywhere - and walk away. I feel for the people who are trying to keep the place clean - seems pretty impossible to me”

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14. Black Jack Black said... on Apr 9, 2011 at 11:57AM

“These people who write these comments are morons - SugarHouse is the safest casino in PA, security and police patrol the parking lot and you are very safe inside. Too many racist's who respond to these stupid reviews, the people who play hear love it - 5 star rating all the way, whoo hoo!!”

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15. maryland guy said... on Apr 26, 2011 at 03:34AM

“It sounds to that the smoking would turn me
off. But good luck to the city in this venture.”

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16. s.h.isariggedcasino said... on May 14, 2011 at 11:59AM

“The worst and dirtiest casino I have ever been to. The worst pay off percentage on the slot machines, the games are rigged. I recommend to stay away from this casino,or you will lose all your money within minutes. I have heard many negative stories about this casino, especially on how rigged the slot machines are. You lost my business sugar house, and I definitely will not recommend anyone to go there. I am wondering if the slot machines are being monitored by the state of PA. for any suspicious activities, especially the slots, which appeared to be rigged.”

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17. Wayne said... on May 14, 2011 at 12:02PM

“The worst casino in the entire USA. The slot machines are rigged. I have never seen slots that rarely ever pay off. Sugar House is a huge scam. I recommend to stay away from the slots.”

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18. Anonymous said... on May 14, 2011 at 12:06PM

“What is the deal with the slot machines in the Sugar House casino? The machines have an extremely low payoff ratio. Something fishy is going on with the slots at the Sugar House casino. Stay away from the slots at the Sugar House casino, I truly believe the slots are rigged.”

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19. Anonymous said... on May 15, 2011 at 01:17PM

“Have been there 4 times total. Since SH isn't associated w/other, larger casinos, I get the impression that they want to take 99.9% of all patrons' money. I understand that it's a casino, but their high minimums at all table games force you (ie, people with <$200) to bet way out of your budget. At $25 a hand, you could literally lose in 8 rounds without a chance to make it back or come close to breaking even.

Likewise, they use those shuffling machines at >30% of their table games (esp blackjack). I swear, they're rigged.

Otherwise, the place seems to have been cleaned up. Vast majority of patrons are working class and/or elderly.

The upside to not going to this casino is saving up enough money to have a better time at AC.”

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20. Bill said... on May 23, 2011 at 01:09PM

“We used to go to the PARX every Wed. to catch Blavitt. We went once to The Sugar House what a disappointment,just a wharehouse with slots and tables,and no place to just sit and listen to the geeter! Well it is back to the PARX and take our chances with whatever act they have booked. As for A.C. Spend 25bucks and take a bus.”

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21. Mike E. said... on Jun 5, 2011 at 07:27PM

“Okay, I'm a gambler, here, A/C, Vegas and other places. Trust me when I tell you, Sugarhouse is the bottom of the bucket. My wife and I were just there today, 6/5/11, to check out their advertised Brunch...it was the worst dining experience ever, lack of seating, lack of servers, lack of dishes, lack of food and lack of a casino atmosphere. It's convenient, that's why I come here. They have no upscale restaurant or entertainment, no upscale clientele either. I've actually seen people in their pajamas and slippers gambling...trust me, it's a ghetto environment. Drive an hour farther to A/C unless you enjoy this type of atmosphere. Pennsylvania steals over 50% of the casino's profit, therefore making it rare to hit a substantial jackpot.”

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22. Anonymous said... on Feb 3, 2012 at 09:34PM

“I think all pa casinos, especially harrahs chester is rigged, I think harrahs chester might have some kind of central computer to control the payout percentage on their virtual blackjack machines {I've been watching them}.
Also, to rig a casino like that is illegal, the pa casinos will not last if it is proven, and i'm on a mission to try and prove it.”

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23. bjc again said... on Aug 12, 2012 at 10:43AM

“no stars, the suger house has false advertisment alot , all you can eat wings i got none they where out, band to start 5 pm saturday no band at all pick up gift and was told i needed 15 points for the day witch my advertisement received in the mail did not say this place is terrible wish the doors would close even though i wanted casino local resident. if any one can please direct this comment to sugar house casino”

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24. smw said... on Jan 16, 2013 at 02:45PM

“Went there 1 time and NEVER will return. Hard to find and in a "bad" neighborhood. Dirty, smokey, no place to sit and a scarey . Mac machines all down. Not one person offering drinks. They should close this place down.”

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25. Anonymous said... on Oct 22, 2013 at 07:54AM

“Say I would not go did and just like i know the place smell like piss one step better than Chester but old have in Philly looking for high rollers both place no class no tp in the rest rooms the food stinks come on its a mess”

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26. Anonymous said... on Jul 7, 2015 at 09:26AM

“I wish they would send a bomb scare in that place. Crime rates have gone up and all sugar house does is give false hopes and take money in the process . It's legalizing robbery and false advertisement. "SUGARHOUSE! Where philly loves a winner and keeps everyone that walks in that door losers which means they love trashing our city " that sounds like the better slogan.”

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27. Anonymous said... on Aug 13, 2015 at 06:29PM

“dark,dirty,smelly, bad element/clientele, people actually beg for money inside the casino building and people stand around watching others play for extended periods of time and security does nothing.”


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